Shipping policy

Shipping Policy

Thank you for shopping with MateLab.

Processing Time

All orders are carefully prepared and inspected before shipment.

* Standard products: 1–3 business days.
* Personalized or custom engraved products: 2–5 business days.

During holidays, product launches, or promotional events, processing times may be slightly longer.

Shipping

We currently ship throughout the United States.

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package.

Shipping times depend on the carrier and destination. While we do our best to ensure timely delivery, MateLab is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

MateLab is not responsible for packages shipped to an incorrect address provided by the customer. Additional shipping charges may apply if a package must be reshipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at MateLabLLC@gmail.com. We will work with the shipping carrier to help resolve the issue.

Questions

If you have any questions about your order or shipping, please contact us at:

Email: MateLabLLC@gmail.com